How can Nightingale Teleguides help you?

• Provides structured & consistent triage
• Financial benefits
• Improves efficiency in triage (Av 6-8 minutes per call)
• Levels of competency reached faster
• 98% patient satisfaction with Nightingale Teleguide system
• Educational tool for advisors
• No double entry required

Why choose Nightingale Teleguides?

• Algorithmic based clinical decision support software
• Specifically tailored for Out-of-Hours services, Urgent Care centers, Minor Injuries centers and Ambulance service in the UK, Ireland & Northern Ireland
• Symptom-based, age and gender specific clinical algorithms
• Evidence–based homecare advice
• Safe – 30 million calls with no adverse outcomes
• Easy to navigate
• Atomized documentation of assessment process at all stages
• Consistency of outcomes
• Reporting functionality can be customized
• 10 levels of care
• Suitable for new triage services (start-ups)

Why do you need Nightingale Teleguides?

When calls are made to an out of hours service provider, the key element is to determine whether the caller needs to be seen or advised. If the patient needs to be seen, when and by whom. If advise is appropriate, the advise must be evidence based advice.

For safety reasons, service providers need to rely on formal decision support systems to assure consistent, high quality results from this process.

Can Nightingale Teleguides be easily implemented?

The Nightingale teleguides are a standalone system and can be easily embedded into software applications and can be easily adapted to any system.

Can we use the Nightingale Teleguides Algorithms?

Each element of the Nightingale Teleguides Algorithms has been customised for the UK, Irish, Northern Ireland out of hours environment. That is:

• The algorithm itself
• The algorithm flow
• The self-care instructions
• The end-points, which ensure that the dispositions created are appropriate for each service

What are the benefits of using Nightingale Teleguides?

The Nightingale Teleguides algorithms are a set of symptom-based, age and gender specific clinical algorithms, which enable the clinicians to reach the right level of care at the right time. The use of an algorithmic solution enables high quality healthcare to be provided in a consistent and timely manner.

Why is this important to you?

This means that structured decision support can be offered to your service without the need to overlay an additional system.